A significant consideration when buying call centre furniture is density, ie the number of people you can
comfortably fit in a particular space. The smallest practical workspace, considering the need for a computer and telephone is 80cm wide by 60-80cm deep.
There are three basic styles of call centre desks to consider:
These office furniture systems are built around a circular pillar with work areas radiating off. There are normally between three and six Hawk Call Centre workstations around the central pillar. Each workstation can be supported by a drawer unit or a cabinet to hold a CPU. If the CPU is enclosed, care must be taken to ensure adequate airflow to cool the CPU. The central pillar is usually used to house the multitude of cables in a call centre system, eg power, data, telephone cables etc. Desktop screens are often used to separate the work areas to provide privacy and a degree of sound absorption. These systems often make efficient use of space, but if there are several of them in the same room you must consider the space requirements around the desk for seating and circulation of people. An good example of the Snowflake style is the Hawk Call Centre Desk.
The cubicle systems are usually built using screens as the main structural element if the desk, with work surfaces fixed to these screens. They are useful for producing long runs of desks, for example against a wall, or can be used back-to-back as a self-supporting run of desks. Some cubicle systems have angled units which allow you to create circular or angled multi-desk units. They usually have built-in cable management – it is always a good idea to check this feature on any desk you are considering, since adding cable management after the desk system has been installed can be disruptive and expensive. The screens can be either melamine or fabric-covered. The hard surfaces of the melamine screens can accentuate noise problems. Toolbars can be fixed to the screens to provide flatscreen monitor arms and other accessories to tidy up the working surface.
Bench Desk Systems
Bench desk systems are relatively new. They are made up of a starter unit with four legs, and then additional 2-leg add-on units which can extend the run of desks and then finished by an final 4-leg starter unit. This configuration can make a significant cost saving to call centre installations. MT60 Call Centre Furniture The system is also flexible in that additional units an be added as required, and the system can be re-configured as requirements change. The bench desk systems are usually installed with cable management systems and desktop screens. In addition to the standard rectangular shape, desktops can be obtained in all standard office furniture shapes, eg wave shape, or additional comfort when using a computer.